Frequently Asked Questions

Treatments and Therapy FAQs

How does your work differ from other massage therapists?

I do not do massage therapy.  My work is best described as manual therapy as influenced by osteopathy.  I work with clients clothed and use a variety of techniques in order to release tensions within the musculoskeletal system and increase the likelihood of healing and restoration of function.

Are there specific regions of the body that you specialize in?

No, not per se.  I am well versed to work with pain and/or injuries that arise anywhere in the body.  I treat clients as unique individuals and acknowledge that not everyone’s neck or knee pain is the same. I find it best to look at each client’s unique tension patterns when I treat, and to not assume that a painful low back has its origins or dysfunctions solely at the site of the pain.

Do you work with oils, lotions or draping?

I do not use oils or lotions in my work and I work with clients in clothing, so there is no need for traditional draping

Do you treat children?

My work is best suited for adults and adolescents.  I do not work with infants/toddlers or young children but know practitioners whom I can refer to for these populations.

Appointments, Payments and Safety Policy FAQs

What is your cancellation policy?

I require a minimum of 24-hours notice when cancelling a session.  If an appointment is cancelled within 24-hours I will require full payment for the session, unless a substitute is found to take the open space.

What types of payment do you accept?

I accept cash, check, all major credit cards, Venmo, Square Cash, Apple Cash and Apply Pay. 

 
Are masks required in the office?

Masks are currently not required in the office; you are welcome to wear a mask during treatment, and I have masks in the office should you feel more comfrotable with me in a mask.

Do you accept worker’s compensation or automobile (no fault) accident insurance?

Yes, I accept insurance from worker’s compensation claims or no fault automobile accident claims.  I will ask for more paperwork/authorizations in the event that we are working on an insurance claim.

Do you accept health insurance?

Not at this time, though I am in the process of being accredited to accept insurance through the Veterans Administration.

Do you offer package discounts?

Yes, prepaid packages are eligible for the following discount: 5% off of a 5-treatment package; 10% off of a 10-treatment package.

If you like NOT being in pain, and want to stay that way, go see Joel!

“It’s been a few months of serious work, but my shoulder is nearly pain free and range of motion nearly on par with my healthy shoulder.  Even better, Joel discovered other body issues that needed serious attention.  And it’s very cool that he really seems to want me to get better as much as I do.”

~ Chi L., San Francisco

Joel helped cure the debilitating knee and hip issues I'd been having for 22 months

“I’d seen a variety of other physical and massage therapists and none got close to solving the problem. Richard and Joel both immediately spotted the root cause of my pain, and fixed it on the spot. I’m equal parts delighted at their abilities and frustrated at the many other people I’d previously wasted my money on. Consider this a 6-star review.”

~ Dunstan O., San Francisco

Honolulu Office

1314 S King St, Suite 415

Monday: 10:00am - 6:00pm

Wednesday:  12:30pm – 6:00pm

Friday:  11:00am – 5:00pm

[/db_pb_map_pin]

Ewa Beach Office

West Oahu Acupuncture

Tuesday: 9:00am - 1:00pm

Thursday: 9:30am - 4:00pm

[/db_pb_map_pin]